Billing Policy

Billing Policy

Last Updated: June 2026

At Zenzy (operated by Zenzy Lifestyle LLC), we are committed to providing a transparent and secure shopping experience. This Billing Policy explains how pricing, payments, billing information, order verification, refunds, and payment-related matters are handled when you place an order through our website.

Accepted Payment Methods

Zenzy currently accepts approved payment methods made available at checkout, including:

• Credit Cards
• Digital Wallets
• PayPal
• Buy Now Pay Later services (where available)

Available payment methods may vary depending on your location and the services available at the time of purchase.

Pricing & Currency

All prices displayed on our website are shown in the applicable currency available to customers during shopping and checkout.

Product prices, promotions, and discounts are displayed before payment is completed.

Customers are responsible for reviewing all pricing information before submitting an order.

Payment Authorization

All orders are subject to payment authorization and verification.

If a payment cannot be successfully authorized, verified, or completed, the order may be delayed, suspended, or cancelled.

Zenzy reserves the right to request additional verification if suspicious, unusual, or potentially fraudulent activity is detected.

Billing Information Accuracy

Customers are responsible for providing accurate and complete:

• Billing information
• Shipping information
• Contact details
• Payment details

Incorrect or incomplete information may result in:

• Order delays
• Failed payment processing
• Shipment delays
• Order cancellation

Zenzy is not responsible for issues arising from inaccurate information provided during checkout.

Order Confirmation

After a successful order submission, customers will receive an order confirmation email.

Receipt of an order confirmation does not guarantee final order acceptance.

Orders may be reviewed before processing and may be cancelled in accordance with our Terms of Service.

Discounts, Promotions & Bundles

Zenzy may offer promotional pricing, bundle discounts, special offers, or limited-time promotions.

Where applicable:

• Discounts are automatically applied according to the promotion rules.
• Promotions cannot be combined unless specifically stated.
• Promotions have no cash value.
• Promotional offers may be modified or discontinued at any time.

All discounts shown at checkout will be reflected in the final order total before payment is completed.

Taxes, Duties & Import Charges

Applicable sales taxes may be calculated and displayed during checkout where required by law. Any taxes collected will be shown before payment is completed.

Billing Disputes

If you believe you have been billed incorrectly, please contact us as soon as possible.

To help us investigate, please provide:

• Order number
• Transaction details
• Description of the issue

We will review the matter and respond as quickly as reasonably possible.

Chargebacks

If you believe there is an issue with your order or payment, we encourage you to contact us before initiating a chargeback with your payment provider. We will make reasonable efforts to investigate and resolve billing concerns promptly.

Refunds

Approved refunds are issued to the original payment method used during checkout whenever possible.

Refund eligibility, timelines, and conditions are governed by our Return, Exchange & Refund Policy.

Fraud Prevention

To protect our customers and business, Zenzy reserves the right to:

• Review orders for potential fraud
• Request identity verification where appropriate
• Refuse or cancel suspicious transactions
• Limit or restrict transactions that appear fraudulent or unauthorized

Any cancelled payment will be handled in accordance with applicable payment provider procedures.

Secure Payment Processing

Zenzy uses secure payment processing technologies and trusted payment service providers to help protect customer payment information.

Sensitive payment information is processed through authorized payment providers and is not intentionally stored on our website beyond what is necessary for transaction processing and legal compliance.

Policy Updates

Zenzy reserves the right to update this Billing Policy at any time.

Any changes will become effective upon publication on this page. Continued use of the website after updates constitutes acceptance of the revised policy.

Contact Us

For billing, payment, or transaction-related questions, please contact:

Zenzy Lifestyle LLC

Email: admin@zenzy.co

Business Address: Sheridan, Wyoming, 82801, USA

Customer Support Hours: Monday–Friday, 12:00 PM – 4:00 PM (Mountain Time)

Closed: Weekends & Public Holidays

---