FAQ's
What does Zenzy sell?
Zenzy (operated by Zenzy Lifestyle LLC) is a women's fashion brand specializing in stylish tops, with a carefully curated selection of bottoms designed to complete your outfit. Our collection includes long-sleeve tops, short-sleeve tops, t-shirts, and complementary bottoms that make it easy to create effortless looks for every mood, style, and occasion.
Where does Zenzy ship from?
Zenzy orders are fulfilled through our trusted fulfillment partners and shipped directly to customers. We work with reliable logistics providers to ensure orders are processed and delivered as efficiently as possible.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days before shipping.
Once your order has been dispatched, estimated delivery times are:
- Standard Shipping: 5–14 business days
- Express Shipping: 2–5 business days
Please note that delivery times are estimates only and may vary due to carrier delays, peak shopping periods, public holidays, or unforeseen circumstances beyond our control.
Is shipping free?
Yes! We offer free standard domestic shipping on all orders with no minimum spend. Express shipping is available at checkout for an additional fee based on size, weight, and destination.
Can I track my order?
Yes! We offer free standard domestic shipping on all orders with no minimum spend. Express shipping is available at checkout for an additional fee based on size, weight, and destination.
What is your return and exchange policy?
At this time, Zenzy does not offer returns or exchanges for change-of-mind purchases, incorrect size selections, preference changes, or other non-defective product concerns.
How do refunds work?
Refunds are only available for orders that qualify under our Return, Exchange & Refund Policy. If a refund request is approved, the refund will be issued to the original payment method used for purchase. Processing times may vary depending on your payment provider.
Can I cancel my order?
Yes. You may request an order cancellation within 2 hours of placing your order, provided your order has not yet been processed or shipped. To request a cancellation, please email admin@zenzy.co and include your order number.
Once an order has been processed or shipped, it can no longer be cancelled.
What payment methods do you accept?
We accept Credit Card, Debit Card, Digital Wallet, Bank Transfer, PayPal, and Buy Now Pay Later. There are no extra charges based on payment method.
My order arrived damaged, incorrect, or incomplete — what do I do?
Please contact us within 7 days of delivery at admin@zenzy.co and include your order number, a description of the issue, and photographs where applicable. We'll review the matter and work with you to find an appropriate resolution.