Refund policy

Return Policy/Refund Policy.

 

We have a 14-day return policy, which means you have 14 days from the date of receipt of your order to request a refund.

 To qualify for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us via our email. Always include your order number. If your return is accepted, we will send you a return label and instructions on how and where to send your package.

●      Items returned to us without first requesting a return will not be accepted.

●      For items on sale or action, Zenzy does not offer a refund option. However, it is possible to exchange the product or receive store credit.

If you have questions about returns, you can always contact us via our email.